Frequently Asked Questions
Learn how to request, calculate, and complete your product loan installment financing.
1. What is Winro Credit and how do I apply?
Winro Credit is an installment financing store. You browse our store, select a product, upload two valid government IDs and one proof of billing, and fill out a basic profile. Once evaluated, you track your status and confirm installment terms using your transaction ID.
2. What documents are required to request a loan?
You must upload 2 clear scans or photographs of valid government-issued IDs (e.g. Driver's License, Passport, UMID) and 1 proof of utility billing statement showing your current residential address.
3. How do I track my request status?
Every request generates an 8-character lowercase alphanumeric transaction ID. Go to the "Check Order" menu, enter this ID, and you will see if your request is Pending, Rejected, or Approved.
4. What interest rates and term options do you offer?
We calculate repayments using a flat 3% monthly rate. You can choose installment periods of 3, 6, 12, or 18 months once your loan receives approval.
5. Can I modify my payment terms after confirmation?
No. Once you select and confirm your installment term on the "Check Order" page, the contract is locked immediately and cannot be changed.
6. How long does the product delivery take?
Once payment terms are confirmed, delivery takes 4 to 7 business days for Metro Manila, and 8 to 10 business days for North and South Luzon provinces.
7. Why was my application rejected?
Rejections typically happen due to unreadable ID scans, mismatched address records on IDs versus billing, or insufficient household net monthly income levels.
8. How do I contact customer support?
For any inquiries about contracts, delivery tracking, or modifications, write to our official email support desk: support@winrocredit.com.
Still Need Support?
Our team responds within 24 hours to all loan contract queries.
Contact support@winrocredit.com